Refund policy
Due to the nature of sports memorabilia, autographed collectibles, mystery products, and limited-edition items, all sales are final and we do not accept returns or exchanges.
That said, customer satisfaction is extremely important to us. If there is an issue with your order, including:
- Damage during shipping
- Missing items
- Incorrect items received
- Quality concerns
- Packaging issues
- Any other order-related problem
Please contact us as soon as possible at [email protected] and include your order number, a description of the issue, and photos if applicable.
We will review the situation and work with you to find a fair and reasonable solution as quickly as possible. Depending on the circumstances, this may include a replacement, store credit, refund, insurance claim, or another appropriate resolution.
If your package arrives damaged, we recommend keeping all original packaging materials until the issue has been resolved, as they may be required for a shipping claim.
At CoJo Sport Collectables Inc., we stand behind the products we sell and are committed to ensuring every customer has a positive experience. If something isn't right, please let us know and we'll do our best to make it right.