Frequently Asked Questions About Sports Memorabilia & Autograph Signings

At CoJo Sport Collectables, we understand that collectors want confidence, transparency, and expertise when purchasing authentic sports memorabilia. Below you’ll find answers to common questions about our autographed collectibles, athlete signings, authentication process, shipping, and more.

Visit our Past Signings page to see photos of your favourite athletes from our appearances!

About CoJo Sport Collectables

What is CoJo Sport Collectables?

CoJo Sport Collectables is a Toronto-based sports memorabilia company specializing in authentic autographed hockey memorabilia, signed sports collectibles, and professional athlete autograph signings. Since 2010, we have built trusted relationships with NHL players, sports legends, and collectors across Canada and internationally.Our mission is to provide genuine, high-quality sports memorabilia backed by industry-leading authentication standards and exceptional collector service.

Where is CoJo Sport Collectables located?

Our retail showroom is located in Toronto, Ontario, where collectors can shop authentic signed jerseys, autographed photos, hockey pucks, and premium sports cards in person. We also serve collectors across Canada, the United States, and worldwide through our online store.
Click here to visit our store page for more information!

Authenticity & Authentication

Are all autographs sold by CoJo authentic?

Yes. Every piece of sports memorabilia sold by CoJo Sport Collectables is 100% authentic and personally autographed. Our items are obtained through official autograph signings, direct athlete partnerships, and trusted industry sources.
Click here to visit our 100% authenticity guaranteed page for more information!

What authentication comes with your memorabilia?

Each autographed collectible includes our Certificate of Authenticity and tamper-proof hologram. This ensures the signature was obtained at an authorized signing and allows collectors to confidently validate their memorabilia.

What is your Lifetime Authenticity Guarantee?

We stand behind every autograph we sell with a Lifetime Authenticity Guarantee. This provides long-term assurance that your sports memorabilia is genuine and protects the value of your collection.

Autograph Signings & Mail-In Services

How do autograph signings work?

CoJo regularly organizes private and public autograph signings with professional athletes. Collectors can purchase pre-signed memorabilia or submit their own items such as hockey jerseys, photos, sticks, or pucks to be signed.
Click here to browse our upcoming signings!

Can I send in my own memorabilia for signing?

Yes. Mail-in autograph signing services are available for most events. Signing instructions, deadlines, and pricing details are listed on each signing announcement page.

What happens if a signing date changes?

Athlete availability may occasionally require rescheduling. All customer orders remain valid and will be fulfilled once the signing is completed.

Shopping Securely Online

Is it safe to buy autographed memorabilia online?

Purchasing authentic sports memorabilia online is safe when buying from trusted companies with verified authentication processes. CoJo provides secure checkout, documented signings, and guaranteed authenticity for every item.

What happens with my credit card information?

No credit card information is stored on our website.

Shipping Your Sports Memorabilia

Do you ship sports memorabilia internationally?

Yes. We ship authentic sports memorabilia worldwide, including Canada, the United States, Europe, and international destinations.

How are autographed collectibles protected during shipping?

All memorabilia is professionally packaged and shipped with insurance to protect valuable signed items during transit.

How long does shipping take?

In-stock items typically ship within a few business days. Pre-order autograph signing items ship after the signing event is completed.

Returns & Customer Protection

Can autographed memorabilia be returned?

Due to the unique nature of signed sports collectibles, most sales are final. However, we will assist customers with issues related to damage, order errors, or concerns.

What if my item arrives damaged?

Customers should contact us immediately with photos so we can resolve the issue and ensure satisfaction.

Mystery Boxes & Limited Releases

What are autograph mystery boxes or mystery pucks?

Mystery products contain randomly inserted authentic signed memorabilia. These products offer collectors the opportunity to obtain premium autographs at accessible price points.

Are mystery memorabilia items authentic?

Yes. All mystery products contain genuine autographed memorabilia backed by our Lifetime Authenticity Guarantee.

Corporate & Athlete Appearances

Can athletes be booked through CoJo Sport Collectables?

Yes. We coordinate athlete appearances for autograph signings, corporate events, sports dinners, and charity fundraisers.
Contact us today to get started!

Why Collect?

Why Collect Authentic Sports Memorabilia?

Authentic sports memorabilia connects fans directly to historic moments, legendary athletes, and personal collecting passions. Verified autographed collectibles can also hold long-term sentimental and collectible value when sourced from reputable memorabilia companies.